Call Center Team Lead, Intake

🕒 May 28

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟠 Senior

📞 Call Center Representative

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FreedomCare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

👥 B2C

🌍 Social Impact

Healthcare Insurance • B2C • Social Impact

FreedomCare is a rapidly growing in-home care provider in the United States, driven by Medicaid funding. The company offers a unique home care service that allows patients to choose their caregivers, who can be a family member or friend, and ensures that caregivers are paid promptly after their shifts through a handy app. Operating across multiple states including New York, Nevada, Missouri, Pennsylvania, and others, FreedomCare focuses on providing trusted care in the comfort of the patient's home, improving satisfaction and reducing hospital visits. Their program stands out for its high customer satisfaction and number of positive reviews, reflecting the impact and effectiveness of their services in enhancing the well-being of both caregivers and patients.

📋 Description

• Be the direct point-of-contact for team member inquiries, or concerns; respond to and resolve escalated or complex issues • Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback • Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines • Manage relationships with external partners/organizations • Manage process improvement by identifying system or workflow areas of opportunity • Responsible for disseminating information and training from senior management and other departments to their direct reports • Interviews candidates, trains employees, and does continued training with their team

🎯 Requirements

• Experience managing/supervisory a group or team of employees • Exceptional experience leading, mentoring and developing their employees • Experience with performance management • Demonstrate proficiency in our Intake process and systems at FreedomCare • Self-motivated with a drive to exceed open case targets and metrics • Strong analytical, organization and time management skills • Ability to motivate team to meet and/or exceed case management targets or metrics • Excellent communication, critical thinking and organizational skills • Self-motivated, work independently and ability to make informed decisions • Bilingual Spanish is strongly preferred

🏖️ Benefits

• Competitive compensation • Medical benefits • Retirement plans • Wellness programs • Ongoing learning opportunities