Caregiver Support Specialist

🔥 10 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $20 - $23 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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FreedomCare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

👥 B2C

🌍 Social Impact

Healthcare Insurance • B2C • Social Impact

FreedomCare is a rapidly growing in-home care provider in the United States, driven by Medicaid funding. The company offers a unique home care service that allows patients to choose their caregivers, who can be a family member or friend, and ensures that caregivers are paid promptly after their shifts through a handy app. Operating across multiple states including New York, Nevada, Missouri, Pennsylvania, and others, FreedomCare focuses on providing trusted care in the comfort of the patient's home, improving satisfaction and reducing hospital visits. Their program stands out for its high customer satisfaction and number of positive reviews, reflecting the impact and effectiveness of their services in enhancing the well-being of both caregivers and patients.

📋 Description

• Conduct individualized orientations for our Caregivers to educate them on benefits available to them, ensuring a clear understanding of options, enrollment processes, and maximizing their benefits • Providing accrual status and processing sick time through Empeon and Medflyt, as needed • Complete employment verifications in a timely manner using Salesforce, Empeon and Knowledge Base to retrieve accurate information • Provide clear call summaries through detailed notes on Talk Desk with defined action items for follow up as needed • Work in FlexFacts portal to assist with reimbursements and allocating funds • Commuter Benefit forms • HRA deposits • Complete email cases assigned to you in Salesforce data base within 24 – 48 hours • Answering calls that come in on the shared line and must ensure we provided first contact resolution • Ability to navigate multiple platforms in a fast-paced environment • Demonstrate ability to navigate challenging conversations and address caller's concerns with empathy and compassion • Consistently meet internal service level agreements and metrics

🎯 Requirements

• 1+ years of relevant experience in a similar position • Experience in high-volume inbound and outbound call environment • Proven track record of strong customer focus and adaptability in a high call volume environment • Effective written and verbal communication skills with the ability to engage with diverse audiences • A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience • Ability to multitask, set priorities, and manage time effectively • Technical proficiency with the ability to navigate through multiple systems; while maintaining attention to detail and data accuracy • Demonstrates fluency over all tools and resources specific to the role, with heavy reliance on Excel • Ability to embrace change and departmental growth in an evergreen environment

🏖️ Benefits

• Competitive compensation • Medical benefits • Retirement plans • Wellness programs • Ongoing learning opportunities