Learning & Content Administrator

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✍️ Content Marketing Manager

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FreedomCare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🌍 Social Impact

Healthcare • Healthcare Insurance • Social Impact

FreedomCare is a rapidly growing in-home care provider in the United States, driven by Medicaid funding. The company offers a unique home care service that allows patients to choose their caregivers, who can be a family member or friend, and ensures that caregivers are paid promptly after their shifts through a handy app. Operating across multiple states including New York, Nevada, Missouri, Pennsylvania, and others, FreedomCare focuses on providing trusted care in the comfort of the patient's home, improving satisfaction and reducing hospital visits. Their program stands out for its high customer satisfaction and number of positive reviews, reflecting the impact and effectiveness of their services in enhancing the well-being of both caregivers and patients.

📋 Description

• Develop, organize, and maintain internal knowledge bases, SharePoint sites, and documentation hubs • Write, edit, and optimize process documentation, job aids, call scripts, and internal communications for employees and caregivers • Oversee SharePoint site structure to keep content organized, searchable, and current • Collaborate with subject matter experts to document evolving processes and best practices • Establish governance for content maintenance, version control, and user feedback integration • Administer the LMS, including course uploads, learner enrollments, compliance tracking, and system configurations • Troubleshoot LMS issues, support users, and liaise with vendors on resolutions • Partner with the Salesforce team to maintain LMS integrations and reporting accuracy • Maintain automated learning pathways, reminders, and certifications • Generate reports and analyze training data, course engagement, and learner feedback • Create training content, infographics, job aids, and microlearning modules • Assist with e-learning course design using Articulate Rise, Vyond, and other industry-standard tools • Collaborate with trainers and SMEs to develop engaging materials aligned with adult learning principles • Support live and virtual training sessions by managing learning assets and post-session resources

🎯 Requirements

• Bachelor’s degree in a related field such as Instructional Design, Education, or Communications; equivalent professional experience is also acceptable • Minimum of 3 years in a knowledge management, LMS administration, instructional design, or technical writing role • Experience in healthcare or a similar industry is highly desirable • Strong experience managing SharePoint, LMS platforms, and internal documentation tools • Strong SharePoint administration and content management skills • Experience with LMS administration, such as Learn365, Nevvon, Absorb, Relias, Workday, Docebo, or similar platforms • Proficiency in Microsoft Office: Excel, PowerPoint, Word, and Teams • Proficiency in content authoring tools such as Articulate, Vyond, and Camtasia • Basic HTML or SharePoint customization skills are a plus • Exceptional writing and editing skills; ability to simplify complex processes into clear, digestible content • Ability to manage multiple projects and ensure content is accurate and up to date • Ability to identify gaps, propose solutions, and execute improvements • Ability to work cross-functionally with stakeholders in HR, Compliance, Operations, and IT • Data-driven mindset; ability to use metrics to evaluate content effectiveness and improve knowledge-sharing strategies • Must be willing to travel occasionally to any FreedomCare location nationally when necessary

🏖️ Benefits

• Competitive compensation • Medical benefits • Retirement plans • Wellness programs • Fun company events • Ongoing learning opportunities to grow your career • Remote work arrangement • Opportunity to professionally grow and develop within the role