Senior Enterprise Account Manager

🕒 May 15

🇺🇸 United States – Remote

💵 $140k - $155k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Freshpaint

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Freshpaint is a healthcare privacy platform that empowers healthcare companies to leverage advanced marketing tools while remaining compliant with privacy regulations such as HIPAA. The platform replaces unsafe tracking technologies with a Business Associate Agreement (BAA) protected system to ensure that sensitive data is not shared with non-compliant tools. Freshpaint offers features that block sensitive data by default, secure server-side connections, and provide a complete anonymous view of the customer journey. This solution is designed to assist healthcare marketers in achieving high performance marketing without compromising patient privacy.

📋 Description

• Own net revenue retention and ARR across a book of approximately 25–35 strategic customers • Build and execute account and value plans that drive product adoption, measurable outcomes, and expansion • Lead renewals, upsells, and cross-sells through a disciplined commercial process • Run structured executive check-ins and QBRs connecting Freshpaint usage to business impact and roadmap • Use Freshpaint, Looker, and HubSpot to monitor account health, forecast accurately, and prioritize engagement • Partner with Support, CSE, Product, Marketing, Partnerships, and Sales to remove blockers and unlock value • Serve as a trusted advisor and voice of the customer • Build relationships with champions and executive sponsors • Travel up to 30% for onsite visits, conferences, and Freshpaint events

🎯 Requirements

• 7+ years in customer-facing, commercial owning roles in B2B SaaS (Account Management, Customer Success, or similar) working with Enterprise customers • Proven track record of driving adoption, renewals, and expansion, with clear impact on net revenue retention • Strong consultative skills: uncover business problems, define success metrics, and map required capabilities to product value • Data-driven and operationally excellent, with disciplined account planning, forecasting, and CRM hygiene • Technically curious and comfortable translating between marketers, product managers, data teams, engineers, and executives • Excellent written and verbal communication, including running business reviews and presenting to C-level audiences • Ability to thrive in a remote, early-stage, high-growth environment with high ownership • Located within the United States • Must not require sponsorship to work in the US, now or in the future

🏖️ Benefits

• Competitive pay + generous equity • Half-day Fridays, every Friday • 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave) • Flexible PTO with a required 2-week minimum • Top-tier health, dental & vision (100% covered for you, 80% for dependents) • Intentional & engaging company offsites