Senior UX Researcher – Short-Term Contract, 1099

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🔥 6 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $90 / hour

⏳ Contract/Temporary

🟠 Senior

🧬 Research Scientist

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Friends From The City

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏛️ Government

Government • Design • Technology

Friends From The City is a modern digital agency that focuses on creating impactful and inclusive technology solutions, primarily for government clients. They specialize in modernizing government systems with user-friendly designs and ensuring that all technology developed is accessible to everyone. Their services include content strategy, human-centered design, product design, and both front and backend engineering. Friends From The City is dedicated to transforming complex concepts into clear communication and building intuitive, secure systems. Their work also emphasizes ethical innovation and supporting historically underrepresented groups, striving towards equity as a service and improving public sector technology. They pride themselves on a client-centric approach, emphasizing strong relationships, transparency, and a culture of continuous learning and inclusivity.

📋 Description

• Plan and run discovery research across several user groups, from agency staff to external users. • Conduct field research, contextual inquiry, and observational sessions, not surveys alone. • Support service blueprints and process maps that trace work across actors, systems, and handoffs. • Synthesize findings into research reports, personas, and requirements that hold up to scrutiny. • Validate findings with participants before delivery.

🎯 Requirements

• Discovery research on complex, multi-stakeholder systems, shown through work samples or case studies. Usability testing alone is not the fit. • Field and observational methods, not remote interviews alone. • Experience producing service blueprints, journey maps, or process flows. • A record of turning raw research into decisions for executives and technical teams. • Government, regulatory, or permitting research is a plus, as is familiarity with rules-based processes.

🏖️ Benefits

• This is a 1099 contract role and does not include benefits such as health insurance, paid time off, or retirement contributions.