Event Production, Client Success Manager

🕒 September 9

🇨🇦 Canada – Remote

💵 $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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From Day One

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

👥 HR Tech

🌍 Social Impact

B2B • HR Tech • Social Impact

From Day One is a company focused on exploring and promoting corporate values, such as diversity, responsibility, and transparency, through conferences and other platforms. It facilitates discussions and shares insights from HR leaders and business executives about culture shifts and innovative HR practices aimed at strengthening relationships within organizations. By organizing conferences and creating content, From Day One provides a forum for businesses to engage in meaningful conversations about employee engagement, social impact, diversity, and inclusion.

📋 Description

• Run the full production process for assigned conferences from the 180-day milestone through post-event wrap-up • Lead milestone production meetings • Create detailed run-of-show schedules and venue layouts • Manage room capacity against final content and expected attendance • Manage A/V teams on visual and audio production needs • Review and manage rental orders and vendor requirements • Hire and coordinate temporary event staff • Own vendor contracts across venue, catering, A/V, rentals, video, and photography • Manage deadlines and certificates of insurance • Manage catering selections and final guarantees • Build and maintain event budgets and track costs as scope changes • Place badge, program, and signage orders • Coordinate shipping and staff travel • Produce virtual events on platforms such as Zoom • Act as point of contact for sponsors on event logistics • Administer sponsor deliverables, including advance materials, display-item shipping, and presentation media • Assign sponsor table locations • Confirm sponsor and speaker registrations against the production plan • Conduct post-event feedback calls • Contribute to renewal rates and customer satisfaction scores

🎯 Requirements

• 4-year college/university degree at minimum • Strong academic background • Minimum of 3 years of full-time, professional post-graduation experience • Direct experience producing complex events, including corporate or marketing events, executive gatherings, conferences, trade shows, festivals, or arts events • Accountability for events being successfully delivered • Experience as a named point of contact for external clients, sponsors, or partners • Experience working in-house at a corporation at some point in your career, in any function • Experience managing many concurrent events against fixed deadlines • Experience owning event budgets and vendor contracts • Comfort with project management software such as ClickUp, Asana, or Monday as a daily working tool • Outstanding organizational and time management skills • Excellent verbal and written communications skills • Willingness to travel regularly for events

🏖️ Benefits

• Full-time salaried position • Opportunities for regular advancement and raises • Remote work arrangement • Availability to meet stakeholders in or near the greater Toronto area if requested