
201 - 500 employees
Founded 2013
💼 Consulting
📣 Marketing
☁️ SaaS
Consulting • Marketing • SaaS
Front is an AI-powered customer service platform designed to enhance collaboration and provide omnichannel support across various communication tools such as email, chat, SMS, and more. It allows teams to work together in real time to resolve customer inquiries quickly and efficiently, employing AI and automation to improve workflow and customer experience. With features like live chat, ticketing, a knowledge base, and integrated analytics, Front provides businesses with the tools needed to offer exceptional customer support and collaboration, driving customer satisfaction and repeat business. Trusted by over 9,000 businesses, Front aims to streamline communication and improve team productivity.
🔥 12 hours ago
🇺🇸 United States – Remote
💵 $195k - $238k / year
⏰ Full Time
🟠 Senior
🧑🔧 Mechanical Engineer
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201 - 500 employees
Founded 2013
💼 Consulting
📣 Marketing
☁️ SaaS
Consulting • Marketing • SaaS
Front is an AI-powered customer service platform designed to enhance collaboration and provide omnichannel support across various communication tools such as email, chat, SMS, and more. It allows teams to work together in real time to resolve customer inquiries quickly and efficiently, employing AI and automation to improve workflow and customer experience. With features like live chat, ticketing, a knowledge base, and integrated analytics, Front provides businesses with the tools needed to offer exceptional customer support and collaboration, driving customer satisfaction and repeat business. Trusted by over 9,000 businesses, Front aims to streamline communication and improve team productivity.
• Own and evolve Front’s design system across Figma, Storybook, and production code • Build, refactor, and maintain reusable, accessible, well-documented UI components • Identify and reduce design/code drift across component libraries, legacy UI patterns, and the Figma system • Establish patterns, conventions, and guardrails improving consistency, accessibility, maintainability, and developer experience • Prototype interaction patterns and reference implementations in code • Partner with Product Designers, Product Managers, and Engineers on complex workflows, edge cases, and enterprise-grade product experiences • Use AI tools thoughtfully to accelerate prototyping, iteration, production changes, and system maintenance • Influence Product, Design, and Engineering teams as a hands-on senior individual contributor
• 6+ years of experience designing and building production frontend experiences, ideally in complex B2B SaaS, enterprise software, developer tools, or similarly deep product domains • Strong frontend engineering skills with modern web technologies and component-based architecture • Ability to ramp quickly in a large, mature codebase • High UI/UX craft and strong product taste • Experience building or maintaining component libraries, Storybook documentation, visual regression workflows, design-token pipelines, Figma workflows/plugins, or similar design-engineering infrastructure • Strong accessibility fundamentals, including semantic HTML, ARIA patterns, keyboard interaction models, focus management, and inclusive component states • Strong communication skills • Portfolio or body of work showing shipped design-engineering impact • Experience working on products with a large existing frontend surface area, multiple product teams, and a mature or evolving design system • Experience in customer support, customer operations, collaboration software, internal tools, developer tools, or other workflow-heavy SaaS products • Experience consolidating fragmented component libraries or aligning Figma libraries with production code • Experience using AI-assisted coding or design tools to accelerate prototyping, refactoring, and product iteration
• Equity • Private health insurance, including plan options at no cost to employees • Paid parental leave • Flexible time off policy • Flexibility to work from home Monday and Friday, unless posted as a fully remote role • Mental health support with Workplace Options • Family planning support with Maven • $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities • Wellness Days - Fronteers get an additional day off on months with no holidays • Winter Break - Our offices are closed from Christmas to New Year's Day!
Apply Now🔥 17 hours ago
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