Chargeback Specialist

Job not on LinkedIn

🔥 19 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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FuboTV

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

📱 Media

📡 Telecommunications

👥 B2C

💰 Secondary Market on 2019-05

Media • Telecommunications • B2C

FuboTV is a streaming television service that offers live sports and TV programming without the need for cable. It provides access to 457 channels, including major networks like ABC, NBC, FOX, and CBS, and covers sports leagues such as the NFL, NBA, and MLB. Users can watch content on various devices with the option to record games and shows, and compare its offerings with other streaming services like Sling, Hulu Live TV, and YouTube TV. FuboTV is known for being a top choice for sports enthusiasts, offering flexibility with no commitment and easy cancellation.

📋 Description

• Responsible for analyzing, researching and processing incoming chargebacks through the billing platform • Performs Credit Card chargebacks resolution to ensure timely, accurate, and effective processing of fraud and dispute claims • Provides evidence when merchants ‘request for information’ before it becomes a chargeback • Provides in-depth research and investigation into transactions of frauds or dispute claims, and provide evidence/documentation to support the investigation • Ensures adherence and deadlines are met for all claims • Ability to escalate issues to supervisors • This is not a customer facing role, but will require a lot of cross team collaboration, analytical skills, and prior administrative experience

🎯 Requirements

• Strong analytical skills and ability to work accurately with billing transactions • Clerical, technical, and administrative experience • Ability to communicate effectively with all forms of communication in a professional manner (phone, chat, email) • Proficiency in Windows or macOS screenshot programs, office, and Adobe reader • Must be able to work independently with minimal supervision • Punctual, regular, and consistent attendance is required • Ability to speak, read, and write professionally in English • Must be flexible with working hours, and available to work all shifts including weekends, holidays and emergency shifts as required • Must provide your own computer/laptop for the first 90 days of employment

🏖️ Benefits

• Fubo provides a highly competitive compensation based on experience and market standards • Robust benefits package, including Health/Dental/Vision coverage, 401k, Life Insurance, and commuter benefits • Free Premium Fubo Account • Unlimited PTO days and regular company-wide activities