Product Owner – Shop Operations

🕒 March 13

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $99.6k - $122k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

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Fullbay

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏢 Enterprise

🚗 Transport

💰 Venture Round on 2019-05

SaaS • Enterprise • Transport

Fullbay is a comprehensive software solution designed specifically for diesel repair shops and other heavy-duty repair operations. The company offers a range of tools to streamline various aspects of shop management, including estimates and invoices, service order workflow, inventory management, and customer communication. Fullbay integrates with accounting systems for seamless bookkeeping and supports two-way texting between customers and shops. It also provides specialized repair software for fleet maintenance, mobile operations, and specific industries such as agricultural and emergency vehicles. With features like reporting, MOTOR integration for repairs, and secure cloud-based data, Fullbay aims to maximize shop efficiency and enhance profitability while contributing to safer roads.

📋 Description

• Define and evolve technician-facing capabilities that improve workflow efficiency and usability. • Prioritize initiatives that improve technician productivity and reduce friction in daily workflows. • Represent technician needs in product decisions by identifying workflow gaps and operational friction. • Conduct technician interviews and field research to inform product direction. • Lead day-to-day delivery using Kanban practices to maintain focus and flow. • Collaborate with Product Managers and other Product Owners to maintain alignment across domains. • Communicate progress, risks, and decisions clearly to engineering leadership and stakeholders.

🎯 Requirements

• Bachelor’s degree in Business, Computer Science, or a related field (or equivalent practical experience). • 4+ years of experience in Product Management, Product Ownership, or a related role within a SaaS or technology-driven organization. • Hands-on experience in a shop environment can substitute for some of this requirement. • Demonstrated experience owning a product backlog and delivering customer-facing software features in an Agile environment. • Ideal candidates may have direct experience working in a commercial repair environment (e.g., as a technician, service advisor, or shop operator) or have built software solutions closely serving technicians and shop-floor workflows. • Meaningful experience within automotive, fleet, or commercial repair industries—either through software products serving these markets or direct operational experience—is strongly preferred.