Live Chat Agent

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🕒 February 21

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $25 - $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Fullmer Excavation

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤝 B2B

👥 B2C

🏛️ Government

B2B • B2C • Government

Fullmer Excavation is a Provo, Utah–based excavation and underground utility contractor that provides site preparation, roadway grading, and utility installation for residential, commercial, and municipal clients across Utah Valley. The company emphasizes decades of hands-on experience, modern equipment, licensed and insured operations, competitive and transparent pricing, and on-time delivery. Fullmer Excavation offers free estimates and focuses on safety, quality workmanship, and reliable service for infrastructure and development projects in the region.

📋 Description

• Engage with customers through live chat to assist with inquiries and provide support. • Resolve customer issues and concerns promptly and effectively to ensure customer satisfaction. • Document customer interactions in the CRM system for tracking and reporting purposes. • Identify customer needs and recommend products or services to enhance their experience. • Collaborate with team members to address complex customer inquiries and share best practices. • Stay updated on product knowledge, company policies, and industry trends to provide accurate information. • Contribute to process improvement initiatives by providing feedback based on customer interactions.

🎯 Requirements

• Excellent written communication skills with a focus on clarity and professionalism. • Strong problem-solving abilities and a customer-centric mindset. • Ability to multitask and manage time effectively in a fast-paced environment. • Familiarity with CRM systems and live chat software is a plus. • High level of empathy and patience while interacting with customers. • Availability to work flexible hours.