Customer Care Representative

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Fullsteam

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💳 Fintech

☁️ SaaS

🤝 B2B

Fintech • SaaS • B2B

Fullsteam is a leading provider of modern and scalable payments technology integrated with vertical software to offer industry-specific features and end-to-end business management systems. It delivers mission-critical infrastructure and technology, empowering a wide range of niche industries such as automotive, healthcare, recreation, and self-storage. Fullsteam's cloud-first payments technology is designed for secure, seamless integration with other vertical software, transforming how various industries conduct business. The company also offers membership and event management software for nonprofits, as well as ERP solutions for B2B markets.

📋 Description

• Handle a high volume of inbound and outbound customer calls professionally and efficiently • Assist customers with complex support issues and provide timely resolutions • Maintain excellent customer service and positive customer relationships • Support accounting functions including data entry, payment processing, account updates, and debt collection • Assist with collections and follow up on outstanding balances • Troubleshoot problems and identify effective solutions quickly • Accurately document customer interactions and account activity • Collaborate with team members and other departments to resolve issues • Maintain organized records and ensure attention to detail in daily tasks • Utilize Microsoft Excel and Word for reporting, documentation, and administrative tasks • Adapt quickly to new systems, procedures, and responsibilities • Maintain a positive attitude and professionalism in a fast-paced work environment • Perform additional administrative and customer support duties as assigned

🎯 Requirements

• High school diploma or equivalent required • Fluent in English • Minimum of 1–2 years of customer service or call center experience preferred • Experience handling high call volume and customer inquiries • Basic accounting and collections experience preferred • Basic proficiency in Microsoft Excel and Microsoft Word • Strong verbal and written communication skills • Ability to multitask and work effectively in a fast-paced environment • Strong problem-solving and organizational skills • Ability to maintain professionalism and a positive attitude under pressure • Reliable attendance and punctuality • Ability to learn new systems and processes quickly • Must be authorized to work in the United States

🏖️ Benefits

• Competitive benefits and an opportunity to grow within the company