Customer Support Representative

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Fullsteam

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💳 Fintech

☁️ SaaS

🤝 B2B

Fintech • SaaS • B2B

Fullsteam is a leading provider of modern and scalable payments technology integrated with vertical software to offer industry-specific features and end-to-end business management systems. It delivers mission-critical infrastructure and technology, empowering a wide range of niche industries such as automotive, healthcare, recreation, and self-storage. Fullsteam's cloud-first payments technology is designed for secure, seamless integration with other vertical software, transforming how various industries conduct business. The company also offers membership and event management software for nonprofits, as well as ERP solutions for B2B markets.

📋 Description

• Provide exceptional and friendly customer service to a diverse customer base via email, phone, and online meetings. • Learn software through formal and informal training and self-study to gain system expertise to best support customers. • Work with the team to cover all shifts as needed. • Field customer support requests via online customer support software and provides technical expertise in answering requests. • Answer incoming calls from customers and potential customers, explaining the proper use of the software and its capabilities. • Troubleshoot customer challenges using systematic and methodical troubleshooting processes. • Utilize online meeting software to conduct meetings with customers and/or fellow employees to enhance customer support and internal training. • Exhibit professionalism in interacting with customers, potential customers, and fellow employees. • Utilize excellent verbal and written communication. • Continuously seek out information and understand that learning is an essential and continuous part of the job.

🎯 Requirements

• Minimum of 1+ year experience in a Customer Support role • Have the ability to present information and solutions to challenges in an organized, professional, and understandable fashion, in both writing and verbal fashion. • Able to maintain professionalism and friendliness to customers and fellow employees. • Be self-motivated and fanatical about customer support. • Have a passion for helping small/medium businesses succeed, always searching for ways to best meet their needs. • Exhibit understanding of troubleshooting methodologies to solve customer’s challenges. • Be able to receive training on software and related systems and use such training to support the customer base. • Can research established shared resources and self-learn. • Confident to reach out to more experienced staff for help. • Experience in QuickBooks, accounting, and inventory management software preferred but not required. • Have a suitable office setting for telecommuting.