Customer Service Representative I

🔥 3 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $39k - $50k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Utica National Insurance Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1914

👥 B2C

🤝 B2B

B2C • B2B

Utica National Insurance Group is a mutual insurance company providing personal and commercial property & casualty insurance, including auto, homeowners, renters, umbrella, motorcycle, boat, and specialized commercial coverages such as business owners policies, commercial auto, workers' compensation, and professional liability (agents' E&O). The company operates claims and customer service centers, supports agents through portals and risk management resources, and maintains regional offices and community/charitable programs. Utica emphasizes 24/7 claims support, safety and risk management guidance, and solutions for both individual consumers and businesses.

📋 Description

• Process new business, renewals, and endorsements and billing transactions according to established department policies and procedures • Communicates and collaborates with internal and external stakeholders in a professional manner when additional information is needed ensuring timely processing • Maintains detailed policy documentation and updates customer information as necessary • Rate endorsements/transactions for multiple lines of business • Develops and maintains positive customer relations and coordinates with various functions within the company • Perform pre-underwriting task for policy transactions based on Company processing procedures and underwriting guidelines or complete preparatory work • Order reports for new business, renewal and endorsements as required such as CLUE, MVR, SOCRECARD, DADS, etc • Maintain acceptable productivity and quality levels established by management • Perform all tasks with direction of supervisor • Performs other duties as assigned • Conforms with all corporate policies and procedures

🎯 Requirements

• Associate’s degree preferred; insurance training or basic insurance courses desirable. • Less than 2 years in an agency or insurance company preferred. • Strong communication, customer service, problem-solving, confidentiality, professionalism, and adaptability.

🏖️ Benefits

• Medical and Prescription Drug Benefit • Dental Benefit • Vision Benefit • Life Insurance and Disability Benefits • 401(k) Profit Sharing and Investment Plan • Health Savings Account (HSA) • Flexible Spending Accounts • Tuition Assistance, Training, and Professional Designations • Company-Paid Family Leave • Adoption/Surrogacy Assistance Benefit • Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance • Student Loan Refinancing Services • Care.com Membership with Back-up Care, Senior Solutions • Business Travel Accident Insurance • Matching Gifts program • Paid Volunteer Day • Employee Referral Award Program • Wellness programs • Personal Insurance Discount