Logistics and Customer Service Specialist

🕒 June 18

🏄 California, Maryland – Remote

🏄 California – Remote 🦀 Maryland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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TruRoots Company

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

👥 B2C

🛒 Retail

🌾 Agriculture

B2C • Retail • Agriculture

TruRoots Company is a consumer packaged goods company that owns and manages organic and natural food and beverage brands including R. W. Knudsen Family, Santa Cruz Organic, and TruRoots. It produces and markets juices, organic pantry staples, and whole-grain products with an emphasis on quality, sustainability, and nourishing communities from farm to fridge.

📋 Description

• Own order shipment execution for customers, ensuring on-time shipment and delivery • Monitor orders, providing tracking updates and communication of delays, proactively identifying issues and implementing solutions to maintain customer satisfaction • Work with CPU customers and carriers to improve and maintain on-time order pick ups • Responsible for coordinating routing for weekly Walmart orders, with a focus on efficiency and OTIF. Ensuring schedule is maintained and shipments are delivered timely • Partner with warehouse and transportation teams to ensure on-time shipments, pick-ups and delivery with a focus on internal KPI’s • Serve as the primary point of contact for shipment-related inquiries, providing timely and professional responses • Build strong relationships with customers and internal stakeholders to understand expectations and deliver solutions • Research and validate deductions, claims, and chargebacks, participating in process improvement initiatives to minimize fines and discrepancies • Maintain accurate records of customer information, expectations, and requirements

🎯 Requirements

• 3+ years of experience in logistics and/or order management, customer service preferably in the consumer-packaged goods (CPG) industry. • Experience with Walmart order fulfillment, logistics, and compliance • Understanding of freight, shipping, and supply chain processes • Working knowledge of EDI; experience with SPS Commerce is a plus • Proficiency in ERP systems, preferably NetSuite • Strong customer service skills with a commitment to timely communication. • Effective troubleshooting and problem-solving abilities with a focus on root cause resolution • Ability to identify and implement process improvements • Excellent prioritization, time management, and organizational skills with a high sense of urgency • Strong analytical skills for data management and reporting • Professional verbal and written communication skills.

🏖️ Benefits

• Equal Employment Opportunity • Commitment to diversity and inclusion