Veterinary Client Support Representative

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Resolv Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🤝 B2B

🎯 Recruiter

B2B • Recruitment

Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.

📋 Description

• Handle inbound and outbound customer calls professionally and efficiently • Assist pet owners with appointment scheduling, rescheduling, and general inquiries • Follow clinic-specific procedures, workflows, and documentation requirements • Accurately document customer interactions within CRM and scheduling systems • Escalate urgent concerns according to established procedures • Maintain a compassionate and professional tone during sensitive customer interactions • Support veterinary clinics by providing exceptional customer service experiences • Manage multiple systems and tasks while maintaining accuracy and efficiency • Meet attendance, productivity, and quality expectations

🎯 Requirements

• Must currently reside in Mexico • Previous call center or customer service experience • Previous remote work experience • Excellent English communication skills • Clear pronunciation with minimal accent • Strong listening and problem-solving skills • Ability to follow detailed procedures and workflows • Strong attention to detail • Professional and empathetic communication style • Comfortable handling emotional or sensitive customer conversations • Immediate availability preferred • Healthcare customer service experience • Veterinary industry experience • Medical office experience • Appointment scheduling experience • CRM experience • Ticketing system experience • Pet ownership or a strong passion for animals

🏖️ Benefits

• Paid weekly in arrears • Paid training