Director of Underwriting, Funding, Risk & Collections

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Fullsteam

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💳 Fintech

☁️ SaaS

🤝 B2B

Fintech • SaaS • B2B

Fullsteam is a leading provider of modern and scalable payments technology integrated with vertical software to offer industry-specific features and end-to-end business management systems. It delivers mission-critical infrastructure and technology, empowering a wide range of niche industries such as automotive, healthcare, recreation, and self-storage. Fullsteam's cloud-first payments technology is designed for secure, seamless integration with other vertical software, transforming how various industries conduct business. The company also offers membership and event management software for nonprofits, as well as ERP solutions for B2B markets.

📋 Description

• Provide strategic leadership over payments underwriting, portfolio risk, funding, collections, and related merchant risk operations for U.S. and Canadian merchants • Set the operating strategy and provide team leadership, managing vendor and acquiring bank relationships • Monitor portfolio performance and risk trends, identifying emerging risks and recommending portfolio-level actions • Oversee automated high-risk alert monitoring systems, criteria, and reporting to improve decision quality and reduce manual dependency • Partner with cross-functional teams to improve systems, workflows, and alignment • Prepare and present risk, funding, and collections reporting to the CFO and other senior stakeholders • Manage relationships with acquiring bank risk teams, AML partners, auditors, and vendors • Evaluate vendor performance, contracts, issue resolution, and scalability against business objectives and regulatory requirements

🎯 Requirements

• Bachelor’s degree in Accounting, Finance, Business, or related field; Master’s or MBA preferred • 8+ years of progressive experience in underwriting, risk management, fraud, payment processing, funding, collections, or financial services operations • Prior experience leading multi-disciplinary teams in medium-to-large, complex organizations • Experience managing U.S. and Canadian underwriting, risk, funding, and/or collections operations • Experience leading process improvement, automation, workflow transformation, or AI-enabled decision-support initiatives in a risk, payments, fintech, PayFac, or financial services environment • Experience with PayFac environments preferred • Experience with Agreement Express, WorldPay, and electronic check processing preferred • Strong knowledge of PayFac, AML, KYC, OFAC, card network, ACH, and acquiring bank requirements • Proficiency in Microsoft Excel and comfort with reporting, workflow, and risk technology tools

🏖️ Benefits

• Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background • Equal Opportunity/Affirmative Action employer