Director, Sales Enablement

Job not on LinkedIn

🔥 33 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

📊 Sales Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fusion Connect

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📡 Telecommunications

🏢 Enterprise

Telecommunications • Technology • Enterprise

Fusion Connect is a leading provider of managed communication services, specializing in solutions that enhance connectivity and collaboration for businesses. The company offers a wide range of services, including managed networks, SD-WAN, broadband and dedicated internet access, and unified communications & collaboration platforms like VoIP and UCaaS. Fusion Connect also provides Microsoft Teams calling services, SIP trunks, and solutions for replacing legacy phone systems. With a commitment to customer satisfaction and service reliability, Fusion Connect has been helping businesses modernize their communication infrastructure for over two decades. The company emphasizes leveraging Microsoft 365 to help clients maximize their technology investments.

📋 Description

• Manage Sales and Customer Experience new-hire enablement and readiness activities, including role-based learning paths and onboarding workbooks • Oversee Sales and Customer Experience training in partnership with Human Resources • Partner with sales leadership on onboarding cadence, check-ins, coaching, and readiness • Schedule and coordinate live system and tool training, including Salesforce, Quoting, and the Preliminary Pricing Tool • Develop and maintain product training schedules and sales training content with the Product team • Participate in product readiness and launch discussions and coordinate communications, training, documentation, and collateral updates • Create and distribute the Weekly Sales Update • Partner with Marketing, Product, and Sales Operations to maintain the Marketing Hub and sales collateral • Maintain the Sales “What to Expect” document library • Manage RFP requests, cross-functional review and approval, stakeholder deliverables, and response timelines • Oversee Sales Request Forms and customer reference requests and record customer reference activity in Salesforce • Own recurring and ad hoc Customer Experience performance reporting using Salesforce, Gainsight, surveys, Finance, and operational sources • Maintain historical Customer Experience performance information and provide trend analysis • Manage Sales and Customer Experience account assignment processes and verify approved Salesforce updates • Maintain executive reporting and presentation templates and prepare leadership-meeting materials • Manage, coach, and develop the Sales Trainer

🎯 Requirements

• Bachelor’s degree in business, communications, finance, analytics, information systems, or a related field preferred; equivalent relevant professional experience will be considered • A minimum of five (5) years of experience in sales enablement, sales or revenue operations, Customer Success operations, training and development, or a related function preferred • Experience supervising, coaching, and developing direct reports, including setting performance expectations, providing feedback, and managing performance • Experience managing projects and coordinating cross-functional initiatives • Experience working independently in a remote environment preferred • Ability to lead Sales and Customer Experience functional enablement initiatives, manage competing priorities, and drive execution across departments • Working knowledge of learning management platforms, such as LinkedIn Learning, and collaboration and content management tools, including SharePoint and Microsoft Teams • Advanced proficiency in Microsoft Excel, including pivot tables, formulas, data reconciliation, analysis, and charting • Advanced proficiency in Microsoft PowerPoint with demonstrated ability to create polished, executive-ready presentations • Working knowledge of Salesforce reporting and the ability to retrieve, analyze, and validate data and reports without system administration responsibility • Strong analytical skills, business acumen, and ability to translate complex data into concise reporting and communications • Strong project management, prioritization, follow-through, and attention to data and content accuracy • Excellent written and verbal communication, cross-functional collaboration, and ability to work with senior and executive leaders • Ability to manage competing deadlines independently, resolve information gaps, and handle confidential business, customer, employee, and financial information appropriately