Strategic Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $125k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FutureFit AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

💰 Seed Round on 2022-03

Artificial Intelligence • B2B • SaaS

FutureFit AI is a software development company that empowers workers with an AI-powered tool designed to serve as a GPS for career navigation. By partnering with Fortune 500 companies, governments, and workforce development organizations, FutureFit AI provides solutions that support career transitions, from upskilling and reskilling to job placement. Utilizing over 350 million global talent profiles and proprietary algorithms, the company offers personalized roadmaps for learning and career support, effectively harnessing data to optimize workforce development and planning.

📋 Description

• Lead end-to-end implementation of complex workforce technology solutions • Develop implementation strategies, work plans, decision frameworks, timelines, and governance structures • Facilitate discovery sessions covering customer goals, policies, programs, stakeholders, technology environments, and operational constraints • Lead discussions on current- and future-state workflows, user journeys, service-delivery models, and data flows • Identify risks, dependencies, and unresolved decisions and drive them toward resolution • Build trusted relationships with executive sponsors, program leaders, technical stakeholders, and frontline teams • Lead executive presentations, steering committee meetings, strategic planning sessions, and implementation workshops • Communicate complex information through presentations, written recommendations, status updates, and decision documents • Connect platform decisions to customers’ workforce, economic-development, and organizational strategies • Navigate competing stakeholder priorities and build alignment across customer organizations and partners • Partner with Product, Engineering, Data, and Design to clarify customer needs, evaluate solutions, and communicate tradeoffs • Provide customers with updates on integrations, data exchanges, configuration work, and technical deliverables • Explain technical concepts to audiences with varying technical expertise • Represent customer perspectives while balancing individual requests with scalable product strategy • Identify recurring customer needs and market trends for the product roadmap • Develop understanding of customers’ workforce ecosystems, target populations, programs, partners, and policy environments • Monitor workforce policy, labor-market trends, funding developments, economic conditions, and other external factors • Help customers adapt strategy, implementation, or platform experience to changing conditions • Deliver tailored platform demonstrations • Guide launch planning, stakeholder enablement, adoption, and ongoing optimization • Establish success measures and connect platform activity to program and workforce outcomes • Identify opportunities to deepen customer impact, expand platform usage, and strengthen long-term partnerships • Own ongoing account management through renewal and expansion

🎯 Requirements

• Significant experience in strategic customer success, management consulting, workforce development, education technology, government technology, implementation, or a related field • Strong project and program management skills, including management of multiple workstreams, dependencies, and stakeholders • Demonstrated ability to advise and present to senior executives and high-level stakeholders • Exceptional verbal and written communication skills • Strong problem-solving skills and comfort operating in ambiguous, evolving environments • Consultative relationship-building approach, including challenging assumptions, navigating difficult conversations, and building stakeholder alignment • Ability to quickly learn new policies, programs, technical concepts, and market dynamics • Ability to work in EST/EDT business hours • Legally eligible to work in the United States • Willingness to undergo a background check if required • Willingness to travel occasionally for conferences, offsites, and team gatherings • Nice to have: strong knowledge of public workforce systems, education-to-employment pathways, economic development, or adjacent workforce topics • Nice to have: experience leading complex, multi-stakeholder technology implementations or transformation initiatives • Nice to have: confidence discussing integrations, data exchanges, system configurations, and product development

🏖️ Benefits

• Work-from-home office setup stipend • Hybrid schedule option for employees located close to the New York City office • Reasonable accommodation for disabilities during application, interviews, and employment • Equal opportunity, inclusive workplace