Client Experience Advisor

Job not on LinkedIn

🕒 February 20

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 53%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FXAIR

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

✈️ Travel

📦 Logistics

🚗 Transport

Travel • Logistics • Transport

FXAIR is a premier private jet charter service that specializes in delivering an enhanced flying experience with seamless, sophisticated service from start to finish. They offer on-demand access to a wide range of premium aircraft, including light jets, midsize jets, and ultra-long-range options. FXAIR’s membership programs provide guaranteed access to specific aircraft types at fixed rates, ensuring travelers receive consistent and top-tier service tailored for both local and global destinations.

📋 Description

• Serve as the main point of contact for customers and suppliers to organize seamless customer-trip operations • Communicate with clients from booking through trip completion • Confirm pre-flight details with operators • Communicate flight itinerary changes • Offer and manage additional customer services • Complete, review, and confirm pre-flight documentation • Use industry and aviation software, including Air Traffic Control systems • Track customer flights and obtain and resolve post-flight feedback • Request customer reviews • Liaise with all FXAIR departments to improve company efficiency • Provide ad hoc support to the sales team when necessary • Report to the Vice President of Operations

🎯 Requirements

• Private aviation experience preferred • Professional phone and written communication skills • Outstanding customer service skills • Advanced computer skills • Ability to absorb and enjoy new responsibilities • Ability to work under pressure, remain calm, and prioritize tasks • Detail-oriented focus • Flexibility and creativity • Confidence working in a dynamic, fast-paced atmosphere • Ability and desire to engage individuals with a positive approach while working toward individual goals and contributing in a team environment

🏖️ Benefits

• Paid time off • 401K • Health, dental, vision, and FSA benefits • Long-term and short-term disability insurance • Life and AD&D insurance • Tuition reimbursement • Contemporary work environment in the New York office • Tremendous responsibility and autonomy • Dedicated co-workers • Opportunity to be part of a global-leading charter service

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