Senior Trust & Safety Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $75k - $90k / year

⏰ Full Time

🟠 Senior

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G2

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

🤝 B2B

☁️ SaaS

🏪 Marketplace

B2B • SaaS • Marketplace

G2 is a business software review platform that provides insights to potential buyers through over 2. 5 million real user reviews. The platform covers a wide range of software categories including project management, video conferencing, e-commerce platforms, CRM, AI chatbots, and many more. G2 empowers businesses to discover and compare software options to make informed purchasing decisions. It serves as a resource for marketers, sales professionals, IT and finance departments to optimize their software investments. Additionally, G2 offers solutions for software vendors to enhance their profiles and reach more buyers.

📋 Description

• Serve as the primary owner of complex Trust & Safety escalations from internal teams and external customers and vendors. • Resolve high-impact, sensitive cases end-to-end with little to no supervision. • Partner cross-functionally with Product, Engineering, and RevOrg to communicate enforcement decisions. • Use SQL and BI tooling to independently investigate fraud trends across G2’s marketplace. • Own the full data-to-action loop: pattern identification → hypothesis testing → rule creation → implementation → outcome monitoring.

🎯 Requirements

• 3+ years of experience in Trust & Safety with hands-on exposure to automated or scaled enforcement systems. • Experience with content moderation, scaled enforcement programs, policy interpretation, and real-time incident response in complex environments. • Proven experience owning complex escalations end-to-end, internally (cross-functional) and externally (customers, vendors, partners). • Strong, independent SQL skills: you write queries to extract and analyze large datasets without assistance. • AI-Literate with an understanding of how LLM-based and classifier-driven enforcement systems behave in production.

🏖️ Benefits

• Flexible work • Ample parental leave • Unlimited PTO