Support Representative

Job not on LinkedIn

🔥 3 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Gaggle

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

📚 Education

🔐 Security

🧘 Wellness

Education • Security • Wellness

Gaggle is a company that provides safety and well-being solutions for K-12 school districts, utilizing technology to manage student safety on school-provided devices. Their services include safety management, web filtering, therapy, after-hours support, safety tipline, and crisis line functions, aiming to prevent tragedies through real-time content analysis and alerts. Gaggle is committed to promoting mental health by offering accessible teletherapy sessions and encouraging good digital citizenship in educational environments. Their mission is to proactively identify and support struggling students, ensuring their safety and well-being.

📋 Description

• Provide excellent customer service by way of many different channels including email, phone and live chat • Work to resolve technical problems reported by customers via phone (inbound and outbound), email and live chat • Provide exceptional customer service in a responsive, resourceful, and friendly manner • Answer questions related to Gaggle products by working extensively within the G Suite and Office365 applications • Analyze and review customer system setup to ensure accuracy • Educate customers on their particular Gaggle services and resources • Work with assigned customers to implement services and to provide ongoing support

🎯 Requirements

• Minimum of 1 year customer service and other relevant experience • Proven experience demonstrating a customer-first attitude and be service-oriented, friendly, and possess a positive attitude • Strong problem solving skills and the desire to dig deep to analyze customer issues, solve problems, and document the details in our records • Excellent communication skills, both written and verbal • Ability to work a full time position with flexibility to cover all hours of customer needs • Preferred: College Degree or equivalent experience • Preferred: Experience using G Suite and/or Office365 by way of the administration tools • Preferred: Knowledge of CRM and help desk solutions such as Salesforce Service Cloud. • Previous software experience

🏖️ Benefits

• PPO and HDHP health insurance plans through BCBS of Illinois; coverage includes treatment for fertility (including IVF) as well as offering virtual visits and mental health resources • Dental insurance (including orthodontia) through Guardian • Vision insurance through BCBS/EyeMed • HSA, FSA, LPFSA, and DCFSA available, with a $500 annual company contribution • 401(k) plan with immediate vesting and a 4% company contribution with each paycheck • Employee Assistance Program through Paychex and Guardian (includes financial and legal assistance) • Flexible PTO • Generous, 100% to 70% paid leave plans, up to 90 days • Pet Insurance Discount Program