Product Designer

Job not on LinkedIn

🕒 October 14

🇨🇦 Canada – Remote

💵 $90k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎨 Product Designer (UI/UX)

👻 Ghost score 5%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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gaiia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🤝 B2B

📡 Telecommunications

B2B • Telecommunications • Software

gaiia is the simplest platform designed to run Internet Service Providers (ISPs) by offering an all-in-one solution for billing, operations, automation, and customer management. The platform includes features such as a billing engine, customer portal, inventory and fulfillment management, network monitoring, workforce scheduling, and reporting and analytics. By prioritizing a customer-first approach, gaiia aims to streamline operations and enhance the customer experience while increasing profitability and reducing churn.

📋 Description

• Design end-to-end experiences for gaiia’s operational platform, from early concepts and prototypes to polished, shipped UI • Work with product and engineering to turn ambiguous problems into clear scopes, interaction models, and durable design decisions • Use research and rapid iteration to simplify complex workflows • Use AI tools such as Claude to explore options, validate decisions, and ship designs to production code alongside engineering • Build and evolve the Boréal design system • Partner with QA to review and test designs using clear specs, edge cases, and acceptance criteria • Improve craft, accessibility, and clarity across the product • Design billing experiences for invoicing, payments, discounts, collections, admin settings, permissions, payment arrangements, and deposits • Design journeys across CSP admins, support agents, and subscribers, including checkout, collections, client portal, and related communications • Work from user research, customer feedback, support tickets, and implementation-team conversations • Prototype quickly and test ideas with the squad before release

🎯 Requirements

• 5+ years of product design experience • Portfolio showing strong craft and clear thinking • Experience designing complex B2B software, ideally for communications service providers, ISPs, or other subscription-based businesses • Experience with billing or payments is a plus • Proficiency with Figma, FigJam, Claude Design, Claude Code, and user testing tools • Strong grasp of user-centred design principles • Experience planning and running remote and on-site interviews and usability testing • Familiarity with mixed-method research, A/B testing, and agile product development • Clear, structured communication and ability to build alignment across design, product, and engineering • Comfort working in fast-moving, highly iterative environments • Ownership mindset and growing leadership • Strong problem-solving skills and ability to context-switch across multiple workstreams • Openness to feedback • Bachelor’s degree in user experience design or a related field is a plus

🏖️ Benefits

• Flexible 25 days of vacation • Stock Options Plan • Group Insurance • Telemedicine • Life Spending Account • Employee-sponsored RRSP • Flexible working hours • All-remote work • Accessible technologies • Disability accommodations during the application process

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