Project Manager

Job not on LinkedIn

🔥 13 hours ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $175k - $200k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👷‍♀️ Project Manager

👻 Ghost score 0%

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Gainsight

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $52M Series E - Gainsight on 2017-05

SaaS • B2B • Enterprise

Gainsight is a SaaS company that provides a unified Customer Success platform and related products to help businesses retain, expand, and drive product adoption with their customers. Its offerings include Gainsight CS (customer success), Product Experience (in-app engagements and analytics), Customer Communities, Skilljar (customer education), and AI-powered agents and services (Staircase AI, Agent Studio, Gainsight MCP) that surface insights and automate customer success workflows. Gainsight positions itself as an enterprise-focused, AI-native solution for post-sales teams, emphasizing retention-as-a-service, integrated customer data, and scalability for CSMs and product teams.

📋 Description

• Maintain one integrated plan across engineering, sales, strategy, delivery, and finance, with owners, milestones, and dependencies • Sequence workstreams and flag conflicts and trade-offs to the GM • Run operating cadence for workstream reviews and track decisions and actions to completion • Surface problems, own the path forward, and clarify ownership • Validate engineering roadmaps against delivery capabilities, training, staffing, and process readiness • Lead capacity planning for internal operations and external services, including outsourced and nearshore staffing models • Coordinate annual business-unit planning across functions • Partner with Finance on headcount planning, costs, and budget tracking • Maintain visible planning assumptions and update them as pipeline, capacity, or roadmap changes • Plan QBR and board meeting calendars and timelines • Collect sources, data, and status updates for QBR and board materials • Surface risks, gaps, and required decisions ahead of reviews • Report to the EVP & GM, Atlas

🎯 Requirements

• 10+ years of project or program management experience in a technology, SaaS, or managed services environment • Bachelors Degree or equivalent with some Post-Graduate work (or equivalent experience) and/or 12 years of related experience • PMP certification • Strong command of planning, sequencing, dependency management, and risk tracking • Ability to alternate between tactical execution and strategic planning • Experience working across engineering, sales, strategy, delivery, and finance teams • Working knowledge of outsourcing and BPO delivery models, including capacity and staffing planning • Comfort with financial planning, including headcount, budget, and capacity models • Strong communication skills and ability to brief senior leaders and give clear recommendations • Bias to action and willingness to build structure in a startup environment • Occasional travel for team meetings, training, or company events

🏖️ Benefits

• Annual bonus eligibility • Participation in Gainsight’s equity program • Fully covered medical premiums (employee-only) • Flexible PTO • 401(k) plan • Dental and vision coverage • Remote work options • $10,000 lifetime fertility stipend • Access to coworking spaces around the globe • Recharge Holidays—one long weekend each quarter • Mentoring and career development opportunities

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