Strategic Technical Project Manager

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $150k - $160k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🤓 Technical Project Manager

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Gainsight

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Gainsight is a leader in the field of Customer Success Platforms, recognized in the 2024 Gartner® Magic Quadrant. It offers a comprehensive suite of products designed to enhance customer engagement, drive retention, and expand business growth. Gainsight's platform provides real-time, AI-powered insights across customer interactions, enables digital-led strategies for customer success, and enhances user adoption through in-app engagements and product analytics. The company aims to consolidate customer data, align business teams, and create efficient customer communities. With a focus on scaling customer journeys using AI while maintaining human elements, Gainsight serves a wide range of industries through its customer success management solutions.

📋 Description

• Own end-to-end accountability for complex, multi-workstream customer engagements, including scope, timelines, budget, and risk management. • Partner with executive stakeholders to define success criteria, governance structures, and outcome validation frameworks. • Translate business objectives into structured delivery plans, work breakdown structures, and cross-functional execution models. • Drive disciplined scope control, change management, and financial oversight across strategic engagements. • Coordinate cross-functional teams including Solution Architecture, Customer Success, Product, and Engineering to ensure aligned delivery. • Identify and proactively mitigate risks across technical, operational, and organizational dimensions. • Ensure technical solutions are architecturally sound by partnering with technical teams, without serving as the primary engineer. • Lead steering committees and executive status reviews, communicating progress, risks, and outcome alignment. • Develop reusable playbooks, governance frameworks, and strategic delivery standards to elevate the broader Professional Services practice. • Mentor Senior TPMs and contribute to leadership capability within the team.

🎯 Requirements

• Bachelor’s degree (or equivalent experience) • 10+ years of relevant experience • 7+ years managing enterprise-grade software or SaaS implementations within Professional Services or Technical Consulting • Proven track record managing multi-workstream engagements with complex stakeholder environments and contract values exceeding $500K+ • Strong project governance, financial management, and executive stakeholder alignment capabilities • Technical fluency in APIs, data models, and enterprise integrations sufficient to guide architectural discussions and manage risk • Experience partnering cross-functionally with Product and Engineering teams • Exceptional communication skills for both technical and executive audiences • Ability to operate effectively in fast-paced, evolving product environments • Willingness to travel up to 10–15%

🏖️ Benefits

• fully covered medical premiums (employee-only) • flexible PTO • 401(k) plan • dental and vision coverage • remote work options • $10,000 lifetime fertility stipend • access to coworking spaces around the globe • dedicated Recharge Holidays - one long weekend each quarter to relax and reset