Gainwell Technologies
10,000+ employees
⚕️ Healthcare Insurance
💰 Grant on 2023-06
Healthcare Insurance • Human Services • Healthcare
Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.
Bilingual Healthcare Customer Service Representative
🕒 May 13
🐊 Florida – Remote
💵 $37.4k - $41.6k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
🗣️🇪🇸 Spanish Required
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Gainwell Technologies
10,000+ employees
⚕️ Healthcare Insurance
💰 Grant on 2023-06
Healthcare Insurance • Human Services • Healthcare
Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.
📋 Description
• Answers telephones and responds to basic customer questions and/or forwards to appropriate personnel • Provides consultancy utilizing knowledge and expertise on insurance and healthcare • Develops and implements general insurance and health care policies in accordance with state and federal laws • Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded • Records calls, processes requests and updates account history • Interfaces with team members, management, and customers in reference to customer service issues
🎯 Requirements
• Bilingual proficiency in English and Spanish is required • 2 or more years of customer service experience in any industry • Knowledge of basic help desk software, computer software and Microsoft Office applications • Strong problem-solving skills to bring inquiries to effective resolution • Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally • Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
🏖️ Benefits
• Most benefits start on first day of employment • Generous, flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies
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