Bilingual Healthcare Customer Service Representative

🕒 May 13

🐊 Florida – Remote

🐊 Florida – Remote

💵 $37.4k - $41.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Answers telephones and responds to basic customer questions and/or forwards to appropriate personnel • Provides consultancy utilizing knowledge and expertise on insurance and healthcare • Develops and implements general insurance and health care policies in accordance with state and federal laws • Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded • Records calls, processes requests and updates account history • Interfaces with team members, management, and customers in reference to customer service issues

🎯 Requirements

• Bilingual proficiency in English and Spanish is required • 2 or more years of customer service experience in any industry • Knowledge of basic help desk software, computer software and Microsoft Office applications • Strong problem-solving skills to bring inquiries to effective resolution • Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally • Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

🏖️ Benefits

• Most benefits start on first day of employment • Generous, flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies