Call Center Representative, Healthcare

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Assist members by phone with questions about healthcare benefits, eligibility, and available services • Deliver friendly, professional, and accurate customer service in a high-volume call center environment • Research member questions, resolve concerns, and help members understand their next steps • Accurately document customer interactions, questions, and resolutions in company systems • Navigate multiple systems and resources while assisting members by phone • Work with teammates and leadership to provide a positive and consistent customer experience

🎯 Requirements

• Must currently reside in California • At least two years of experience working in a call center or contact center environment where you regularly assisted customers by phone • At least one year of professional experience working in the healthcare industry preferred • Strong communication, listening, customer service, and problem-solving skills • Ability to manage a high volume of customer interactions while maintaining professionalism and accuracy • Comfortable navigating multiple computer systems while assisting customers by phone • Candidates selected to move forward will be required to complete a pre-employment assessment

🏖️ Benefits

• Comprehensive training and ongoing support • Ongoing coaching • Opportunities to learn, grow, and develop your career • Flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies • Work flexibility • Career development