Call Center Representative, Healthcare

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $29.1k - $41.6k / year

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Support Oklahoma's Medicaid program by helping customers with questions related to healthcare services and benefits • Handle customer calls and provide accurate, professional assistance with healthcare-related questions and services • Research customer inquiries using available systems, resources, and job aids to provide timely resolutions • Document customer interactions accurately • Escalate complex or unresolved issues when needed • Meet established quality, productivity, attendance, and schedule adherence expectations • Protect customer information by following HIPAA, privacy, security, and confidentiality requirements • Deliver a positive customer experience in a fast-paced contact center environment

🎯 Requirements

• At least one year of experience working in a high-volume call center or contact center environment • Strong verbal communication, active listening, customer service, and problem-solving skills • Ability to navigate multiple computer systems, research information, and accurately document interactions • Ability to work in a fast-paced, metrics-driven environment handling back-to-back customer calls • Must meet remote-work technology requirements, including a wired Ethernet connection and minimum internet speed of 150 Mbps • Must complete a pre-employment assessment • Video cameras must be used during interviews and the initial week of orientation • Oklahoma residency is preferred but not required

🏖️ Benefits

• Work flexibility • Learning and career development • Flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies