Call Center Representative

🔥 15 hours ago

🎰 Nevada – Remote

🎰 Nevada – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Healthcare Insurance • Human Services • Healthcare

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Handle inbound calls, providing professional and accurate assistance to members, providers, and partners • Research and resolve inquiries in a timely manner using multiple systems and resources • Document all call interactions clearly and accurately • Manage multiple responsibilities at once (taking calls, entering notes, navigating systems) • Contribute to a positive, supportive, and performance-driven team culture

🎯 Requirements

• 2+ years of customer service experience (call center or healthcare background preferred) • Prior remote/work-from-home experience is a plus • Strong written and verbal communication skills • Proficiency with Microsoft Office (Word, Outlook, Excel, Teams) and web browsers (Chrome/Edge) • Detail-oriented, problem-solving mindset with eagerness to learn • Medicaid or insurance experience is a plus, but not required

🏖️ Benefits

• Generous, flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies