Call Center Representative

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $33.5k - $47.9k / year

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Respond to high-volume phone and email inquiries in a timely, professional, and customer-focused manner • Research customer questions and provide accurate information based on established policies, procedures, and account requirements • Document customer interactions, requests, and resolutions clearly and accurately in appropriate systems • Navigate multiple applications and information sources to resolve inquiries efficiently • Escalate complex questions or unresolved issues to the appropriate team member or department • Maintain accuracy, quality, and attention to detail when processing customer information • Organize and prioritize daily responsibilities to meet productivity, service-level, and quality goals • Communicate with customers, team members, management, and internal stakeholders • Identify issues, evaluate information, and apply critical-thinking and problem-solving skills • Follow established procedures and protect confidential customer and healthcare-related information

🎯 Requirements

• One to two years of customer service or call center experience • Experience in healthcare, health insurance, claims, or provider relations • Experience managing high-volume phone and email inquiries • Strong computer proficiency • Ability to work efficiently across multiple monitors and applications including Microsoft Excel, Word, Teams, Outlook, and OneDrive • Ability to work between 5:00 a.m. and 5:00 p.m. Pacific Time based on business and client coverage needs • Candidates must be located within the United States • Must complete the Harver Assessment during the interview process • Video cameras must be used during all interviews and the initial week of orientation • Ability to maintain confidentiality of customer and healthcare-related information

🏖️ Benefits

• Work flexibility • Learning and career development • Generous, flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies • Video cameras provided/required for interviews and initial orientation (requirement, not a benefit)