Call Center Representative

🕒 October 8, 2025

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

💵 $29.1k - $41.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Healthcare Insurance • Human Services • Healthcare

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Handle a high volume of inbound calls and provide accurate assistance to healthcare providers. • Meet and maintain performance standards, including resolving 92% of provider calls within 3–5 minutes, as required by contract. • Communicate professionally and efficiently with providers to resolve issues. • Accurately log and track all call interactions in the designated call tracking system. • Support team objectives and collaborate with coworkers to meet departmental goals. • Demonstrate strong multitasking and information retention abilities in a high-paced environment. • Maintain effective and professional relationships with clients, coworkers, providers, and members. • Adhere to scheduled work hours and maintain consistent attendance. • Uphold HIPAA compliance and ensure confidentiality of sensitive information.

🎯 Requirements

• High School Diploma or equivalent (GED) • 1–2 years of experience in customer service or a call center environment • Basic proficiency with Microsoft Office applications (Outlook, Word, Excel) • Experience working with Medicaid programs preferred • Familiarity with medical claims processing or review preferred

🏖️ Benefits

• generous, flexible vacation policy • 401(k) employer match • comprehensive health benefits • educational assistance • variety of leadership and technical development academies to help build your skills and capabilities