CX Solution Consultant

Job not on LinkedIn

🕒 August 17

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $100k - $118.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

🦅 H1B Visa Sponsor

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Partner with sales teams to understand client needs, pain points, and business objectives • Design and present end-to-end CX solutions, including processes and service models • Lead discovery sessions, workshops, and solution demonstrations with stakeholders • Translate business requirements into functional solution designs • Develop proposals, solution architectures, and value-based narratives • Support RFP/RFI responses with CX strategy, solution design, and cost estimates • Collaborate with product, engineering, and delivery teams to ensure solution feasibility and alignment • Provide thought leadership on CX trends, best practices, and emerging technologies • Contribute to go-to-market strategies, solution offerings, and reusable assets • Support transition from sales to delivery, ensuring continuity and clarity of solution intent

🎯 Requirements

• Bachelor’s degree in Business, Technology, or related field • 5+ years of experience in CX, consulting, pre-sales, or solution architecture roles • Strong understanding of customer journey mapping, voice of customer (VoC), and CX metrics (SLA, CSAT, NPS, CES) • Strong understanding and use of cost modeling tools or Workforce Management Tools • Experience with Medicaid or Commercial MCO systems and platforms • Experience with CX platforms (AWS, Verint, CRM solutions, etc.) • Ability to translate complex concepts into clear CX business value • Strong presentation, storytelling, and stakeholder engagement skills • Experience supporting enterprise clients and complex solution sales cycles • Master’s preferred • Experience in digital transformation or contact center modernization • Knowledge of AI-driven CX solutions (chatbots, automation, analytics) • Familiarity with Excel and Cost Modeling Tools • Industry experience in Medicaid, healthcare, public sector, or regulated environments • Certifications in CX platforms or frameworks (e.g., CCXP, Salesforce, etc.)

🏖️ Benefits

• Work flexibility • Learning and career development • Up to 10% travel annually • Flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies • Equal Opportunity Employer