EDI Helpdesk Representative

🕒 July 19

🇺🇸 United States – Remote

💵 $35k - $50k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Serve as the first point of contact for healthcare providers by answering inbound calls and responding to EDI-related inquiries • Research, troubleshoot, and resolve provider issues or escalate complex concerns to appropriate teams • Conduct outbound follow-up calls and communications to ensure timely resolution of provider requests • Process provider and member updates while maintaining accuracy, compliance, and documentation standards • Meet established service, quality, and productivity goals while delivering exceptional customer support • Support Gainwell’s Montana Medicaid operations remotely

🎯 Requirements

• High School Diploma or GED required • Minimum two years of experience in customer service, call center support, helpdesk support, healthcare operations, provider services, claims processing, or a related field • Strong verbal and written communication skills with a customer-focused approach • Proficiency with Microsoft Office and ability to navigate multiple systems simultaneously • Ability to work independently, manage competing priorities, and maintain attention to detail in a remote environment • Monday through Friday availability during standard business hours • Successful completion of a skills and competency assessment before advancing in the hiring process • Video cameras must be used during virtual interviews and the first week of training

🏖️ Benefits

• Work flexibility • Learning and career development • Equipment provided by Gainwell Technologies • Generous, flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies