Operations Project Manager – Contact Center

🕒 May 27

🤠 Texas – Remote

🤠 Texas – Remote

💵 $69.4k - $99.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Healthcare Insurance • Human Services • Healthcare

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• strengthen the quality and smooth running of important projects • lead one or more medium-sized project management teams by overseeing smaller aspects of a larger technological program • contribute directly to projects, assist in staffing and overseeing assigned staff by providing direction and deadlines • interface with the client, company, and project team leadership, measuring and communicating project metrics • drive the quality of project deliverables across all phases of the program by creating objectives, schedules, program definitions and budgets • help ensure project timeliness and quality by identifying and mitigating risk through status reporting and project updates • prepare detailed SOW for clients and obtain agreement and approval from stakeholders on the scope of that work

🎯 Requirements

• 5 + years of experience in BPO and/or Contact Center environments • strong understanding of operational KPIs, WFM, Quality, Reporting, and Service Level performance drivers • demonstrated experience partnering across Talent Acquisition, Training, Quality, Workforce Management, Reporting, IT, Facilities, and Operations teams to execute successful launches • strong ability to build and manage integrated project plans, dependency maps, resource plans, and critical paths • expertise in project scoping, risk management, change control, and governance frameworks • PMP or other Project Management certification strongly preferred • strong executive communication skills with the ability to clearly present status, risks, and tradeoffs to senior leadership and clients • proven ability to influence and mobilize cross-functional stakeholders without direct reporting authority • strategic thinker who can translate business objectives into actionable project roadmaps and measurable results • collaborative leader who drives accountability, transparency, and results across diverse teams

🏖️ Benefits

• flexible vacation policy • a 401(k) employer match • comprehensive health benefits • educational assistance • opportunities for leadership and technical development