Process Writer

🕒 May 29

🐊 Florida – Remote

🐊 Florida – Remote

💵 $44k - $62.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✏️ Content Writer

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Healthcare Insurance • Human Services • Healthcare

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Documenting processes, writing procedures, and creating Standard Operating Procedures (SOPs) for all CX functional areas • Conducting a thorough gap analysis to identify inefficiencies and suggesting improvements • Conducting periodic reviews and validations of process documentation • Collaboration with the training department to align training materials with documented processes • Developing and implementing documentation standards and best practices • Tracking and reporting progress on documentation projects

🎯 Requirements

• Bachelor's degree or equivalent combination of education and experience • Bachelor's degree in business applications or related field preferred • Three or more years of knowledge management experience • Experience working with company knowledge assets • Experience working with company methodologies and process frameworks • Familiarity with Lean Six Sigma methodologies or Lean Six Sigma Green Belt Certification is a plus.

🏖️ Benefits

• generous, flexible vacation policy • educational assistance • comprehensive leadership and technical development academies