Process Writer

🕒 August 21

🇺🇸 United States – Remote

💵 $47k - $67.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✏️ Content Writer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Document existing CX processes through detailed flowcharts, process maps, and written descriptions • Conduct gap analyses to identify inefficiencies and suggest improvements • Write and maintain standardized SOPs and DLPs for CX functional areas • Review and update SOPs and DLPs to reflect process changes and new requirements • Implement version-control procedures for documentation changes • Conduct periodic reviews and validations to ensure documentation reflects actual operations and complies with standards • Gather stakeholder and operational-team feedback to refine documentation • Develop and implement documentation standards and best practices • Create and maintain documentation templates, tools, and resources • Collaborate with cross-functional teams and subject matter experts • Track and report progress on documentation projects • Manage work planning, milestone tracking, risk identification, stakeholder coordination, and issue escalation • Communicate findings, recommendations, and project updates to team members, stakeholders, and management

🎯 Requirements

• Bachelor's degree in Technical Writing, Business, Communication, or related field OR equivalent combination of education and experience in technical/process writing, SOP/DLP development, and/or operational documentation • Knowledge management skills • Confidence in leading Teams meetings and gaining necessary process information from others • Good communication and interpersonal skills • Microsoft Office Suite proficiency, especially Word, Excel, PowerPoint, and SharePoint • Working knowledge of process mapping techniques • Ability to use Visio or similar applications • Analytical mindset to break down and record processes • Ability to work independently and as part of a team • Preferred: Industry knowledge of Medicaid operations (Claims, Prior Authorization, Provider Enrollment, Contact Center, Mailroom) • Preferred: Experience translating complex workflows into standardized documentation (SOPs, DLPs, process maps) • Preferred: Lean Six Sigma methodologies or Lean Six Sigma Green Belt Certification • Preferred: Project management experience with multiple workstreams and project management tools such as MS Project or Planner • Preferred: Strong analytical and problem-solving skills • Preferred: Proficiency in personal computer and business software applications

🏖️ Benefits

• Work flexibility • Learning and career development • Opportunities to travel through your work (0-10%) • Flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies