Product Experience Owner, Operations Manager

🕒 June 22

🤠 Texas – Remote

🤠 Texas – Remote

💵 $80.6k - $115.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Own and manage the operational roadmap for Verint Operations Manager, including workflow standardization and optimization initiatives • Define enterprise standards for task design, workflow structure, prioritization, and execution governance • Translate operational execution requirements into platform capabilities, configuration standards, and system requirements • Ensure operational workflows align with performance, compliance, and service-level expectations • Maintain operational standards, configuration guidance, documentation, and platform runbooks • Serve as a trusted advisor and subject matter expert to operational leaders and execution teams • Liaise between CX stakeholders and Technology Product Owners • Partner with Technology Product Owners during sprint planning, backlog grooming, and delivery execution • Review analyst and vendor deliverables for quality, standards alignment, and operational feasibility • Guide and mentor Operational Analysts supporting Operations Manager initiatives • Communicate complex quality and analytics concepts in executive-ready language • Operate effectively in an agile, matrix-based environment

🎯 Requirements

• Bachelor’s degree in Business Administration, Operations, Information Systems, or related field, or equivalent relevant experience • Extensive experience in back-office operational execution environments • Experience providing operational product ownership or business consulting for enterprise workflow or task management platforms • Strong experience at the intersection of operations and technology across complex, multi-account environments • Deep experience with Verint Operations Manager or comparable workflow orchestration solutions • Proven ability to standardize, optimize, and scale operational execution models across multiple lines of business

🏖️ Benefits

• Work flexibility • Learning and career development • Flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership development academies • Technical development academies