Supervisor, Healthcare Call Center

🕒 June 1

🤠 Texas – Remote

🤠 Texas – Remote

💵 $45.3k - $64.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Healthcare Insurance • Human Services • Healthcare

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Supervise daily healthcare call center operations to ensure quality customer service, operational efficiency, and compliance with service level agreements (SLAs) • Support representatives with resolving complex customer inquiries while escalating service or operational concerns appropriately to leadership • Review operational and client reports to ensure data integrity, policy compliance, and accurate transaction processing • Train, mentor, and coach team members while supporting performance management, employee development, and hiring activities • Collaborate with internal teams, leadership, and customers to improve processes, support service delivery, and maintain a positive customer experience

🎯 Requirements

• Bachelor's degree in business management, healthcare administration, or related field; equivalent combination of education and experience may be considered • 6+ years of customer service experience, including 2+ years of leadership or supervisory experience • Healthcare experience preferred, including medical office, pharmacy, insurance, Medicaid/Medicare, healthcare call center, or related healthcare operations • Experience working with customer service platforms, help desk software, telephone technology, and basic computer applications • Strong communication, coaching, analytical problem-solving, and organizational skills with the ability to work independently in a remote environment

🏖️ Benefits

• Health benefits • 401(k) employer match • Flexible vacation policy • Professional development opportunities