Esri
5001 - 10000 employees
🏢 Enterprise
☁️ SaaS
🤝 B2B
Enterprise • SaaS • B2B
Esri is a leading geospatial software company that develops ArcGIS, a comprehensive platform for mapping, spatial analytics, and location intelligence. Its products enable organizations across industries to integrate, visualize, and analyze geographic data for decision-making, operations, and digital twins, delivered via on-premises deployments, cloud services, APIs, and developer tools. Esri primarily serves enterprises, government agencies, and other organizations with B2B SaaS and platform solutions.
Team Lead, Call Center
Job not on LinkedIn
🕒 May 29
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Esri
5001 - 10000 employees
🏢 Enterprise
☁️ SaaS
🤝 B2B
Enterprise • SaaS • B2B
Esri is a leading geospatial software company that develops ArcGIS, a comprehensive platform for mapping, spatial analytics, and location intelligence. Its products enable organizations across industries to integrate, visualize, and analyze geographic data for decision-making, operations, and digital twins, delivered via on-premises deployments, cloud services, APIs, and developer tools. Esri primarily serves enterprises, government agencies, and other organizations with B2B SaaS and platform solutions.
📋 Description
• Supervise the day-to-day operations of the division • Ensure employees are on time and meeting goals • Motivate, coach, and develop employees • Manage performance metrics • Handle escalated calls from patients/clients • Support Operations Manager and Workforce Manager • Provide regular performance reports • Conduct annual performance reviews • Monitor Call 4 Health’s Key Performance Indicators (KPI) • Update employee attendance and coaching records • Perform other duties assigned by Management
🎯 Requirements
• AS Degree in Business Administration or equivalent • Call Center Experience • Team Lead or Supervisor Experience • Great Communication and Customer Service Skills • Spelling, Typing and Sentence Structure Skills • Active listening skills • Able to Multi-task and Motivate others • Great Attitude & Attendance • Team Player; Receptive to Feedback & Coaching • Accountable & Compassionate Willingness to Teach and be Taught
🏖️ Benefits
• Health insurance • 401(k) retirement plan • Paid time off • Flexible working arrangements
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