Gainwell Technologies
10,000+ employees
⚕️ Healthcare Insurance
💰 Grant on 2023-06
Healthcare Insurance • Human Services • Healthcare
Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.
System Operations Manager
🕒 June 17
🗽 New York – Remote
💵 $84.8k - $121.1k / year
⏰ Full Time
🟠 Senior
🔴 Lead
⚙️ Operations
🦅 H1B Visa Sponsor
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Gainwell Technologies
10,000+ employees
⚕️ Healthcare Insurance
💰 Grant on 2023-06
Healthcare Insurance • Human Services • Healthcare
Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.
📋 Description
• Own end-to-end Gainwell system availability, performance monitoring, and operational continuity • Lead Root Cause Analysis (RCA) and implement permanent corrective actions for all major incidents (P1/P2) • Guide infrastructure modernization initiatives such as cloud-readiness, refactoring, virtualization, and platform reengineering • Lead the design, implementation, and continuous improvement of ITSM processes, leveraging the ITIL4 framework • Act as the primary systems liaison to client leaders, participating in governance and planning meetings • Lead and coach technical and operations staff across multiple delivery areas
🎯 Requirements
• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field (Master's or PMP preferred) • 10+ years in IT systems engineering, operations, or infrastructure leadership (Medicare MIS or healthcare platform experience preferred) • 5+ years in technical and service delivery leadership roles • Deep expertise in ITIL4, ITSM, and technical project execution within complex, regulated environments • Knowledge of HIPAA, SOC, and enterprise compliance frameworks
🏖️ Benefits
• Generous, flexible vacation policy • Educational assistance • Comprehensive health benefits • 401(k) employer match • Leadership and technical development academies
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