Professional Services Operations Coordinator

🕒 June 16

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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One Identity

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 $3M Venture Round on 2004-07

Cybersecurity • SaaS • Enterprise

One Identity is a company that specializes in identity and access management solutions, focusing on protecting digital identities and simplifying user access across organizations. They offer a comprehensive suite of products designed to secure privileged access, govern user identities, and streamline compliance with regulations through automation. Their platform integrates AI-driven insights to enhance security and operational efficiency, supporting both on-premises and cloud environments.

📋 Description

• Coordinate training schedules with trainers, customers, and partners based on training requests and public training plans. • Process online training requests, create orders, complete related documentation, and manage associated administrative tasks. • Collaborate with responsible teams to publish training calendars on websites and partner portals. • Provision and maintain training environments using Skytap and coordinate issue resolution with relevant teams. • Administer Litmos, including updating partner records, maintaining training calendars, and generating training certificates. • Support partner and implementation professional certification processes. • Manage administrative tasks related to training delivery, including work authorization processing, assignments, parent project setup, planning, and vendor and customer invoicing. • Support resource scheduling and assignment creation. • Create work authorizations and budgets for subcontractor resources and ensure projects are properly shared with assigned personnel. • Assist subcontractors with timesheet submission, expense reporting, invoicing, and general administrative inquiries. • Coordinate subcontractor onboarding and offboarding activities, including contract requests and account creation. • Coordinate special billing projects and request manual invoices from Project Accounting when required. • Review and approve vendor invoices while coordinating with Accounts Payable to ensure timely processing and issue resolution. • Support customers and internal finance teams with invoice-related questions, including timesheets, budget utilization, and remaining project balances. • Participate in regular project reviews and collaborate with Project Managers on expired projects, order amendments, project corrections, conversions, and administrative updates. • Review customer orders and submit them for processing. • Create opportunities and quotations in Salesforce upon request from Services Leaders and Project Managers. • Support the creation of Statements of Work and related project documentation. • Coordinate approval workflows and legal requests. • Provide operational and administrative support for Professional Services projects and training engagements.

🎯 Requirements

• Previous experience in project coordination, operations, professional services administration, training operations, or resource management. • Strong organizational skills with exceptional attention to detail. • Ability to manage multiple priorities and coordinate activities across international teams. • Experience working with customer-facing and cross-functional processes. • Excellent communication and stakeholder management skills. • Comfortable working with administrative systems and business applications. • Experience with Salesforce, Litmos, or Skytap is considered an advantage. • Proficiency in English, both written and spoken.

🏖️ Benefits

• Remote-first, international delivery environment with strong peer support • Exposure to complex enterprise customers and real-world identity security challenges • Competitive compensation and benefits, plus clear growth opportunities