Workforce Management Director

🔥 3 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $116.1k - $165.8k / year

⏰ Full Time

🔴 Lead

👔 Director

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Healthcare Insurance • Human Services • Healthcare

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Build and maintain WFM models for short term and long-term planning • Build and establish operating model to build engagement between the WFM & P capability and operations • Act as strategic leader to establish and mature the WFM&P capability and eventually scale for transactional work • Provide thought-leadership to identify and forecast the critical workforce requirements necessary to execute strategic business plans • Work with Operations, finance, HR, transformation and analytics to optimize resource allocations and margins • Develop and implement an overall strategic workforce planning roadmap which effectively aligns industry best practices with the current talent position • Serve as a trusted advisor and subject-matter expert for all workforce planning activities across Operations • Continuously assess existing workforce plans to ensure practical business alignment and exhibit the ability to lead cross-functional teams in the design of alternative approaches • Lead and facilitate workforce planning initiatives including, but not limited to, critical role/capability identification, sourcing and location strategies, environmental scanning, gap analysis, risk analysis, and action planning • Applies a strong understanding of external macro-economic and human capital data and trends that may impact future structures and workforce composition

🎯 Requirements

• Ten or more years’ experience in workforce management and planning for large transaction or call operations • 5 or more years of experience leading a workforce management function • Proven experience developing and managing workforce models for a variety of domains in health care operations • Experience leveraging analytics applied to models to improve workforce model precision and accuracy

🏖️ Benefits

• generous, flexible vacation policy • a 401(k) employer match • comprehensive health benefits • educational assistance • a variety of leadership and technical development academies to help build your skills and capabilities