Client Success Director – Jumbo Market

🕒 April 22

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Garner Health

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51 - 200 employees

We believe in transparency, data-driven decision-making, and seamless customer experiences. That’s why we’re building solutions to help employees discover high-quality doctors. Our team includes healthcare operators, clinicians, engineers, and benefits experts, allowing us to develop solutions with a multidisciplinary approach.

📋 Description

• Own our largest client and broker relationships • Ensuring that Garner delivers an excellent client experience to the assigned book of business • Executing key workflows and monitoring client health to support our clients • Track client success KPIs, escalate areas of concern and mitigate risks through development and execution of action plans • Executing best practice standards and workflows to improve client satisfaction, engagement, and ROI to drive retention • Collaborating with product, sales, and member services teams to ensure that client’s engagement goals are met and client is satisfied with Garner’s service • Communicating regularly with both key decision makers as well as our key broker partners to understand the ongoing needs • Developing client reports, meeting materials, and workshops as needed • Represent Garner at client open enrollment and education sessions in-person and virtually • Ability to travel up to 20% of the time (primarily during October-November)

🎯 Requirements

• 7+ years of experience managing and growing a high-performing enterprise book of business (B2B SaaS) and delivering impactful results year over year in the healthcare and benefits industry • Demonstrated experience supporting clients to increase engagement and maximize the value of a medical benefit and/or healthcare SaaS solution • Passion for delivering an excellent client experience and strives to deliver high-quality work • A strong communicator who can clearly articulate a vision or strategy and inspire adoption and change • Excellent presentation skills • Has the ability to work in an ambiguous, rapidly evolving, and fast-paced startup environment with notable upside • Expert at identifying and partnering with internal stakeholders to resolve client and member issues; experienced in working with internal executives on large client initiatives • Self-starter who takes ownership and drives execution of key initiatives to serve the client and the business • A track record of building relationships with sophisticated clients and brokers in the health and welfare space • A desire to be a part of our mission to improve the healthcare system

🏖️ Benefits

• flexible PTO • Medical/Dental/Vision plan options • 401(k) • Teladoc Health and more