Client Success Manager

🕒 June 17

⚔️ Virginia, Washington – Remote

⚔️ Virginia – Remote ☕ Washington – Remote

💵 $80k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Marathon Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🤝 B2B

🧘 Wellness

💰 Private Equity Round - Marathon Health on 2019-10

B2B • Wellness

Marathon Health is a healthcare services company that provides personalized, employer-focused advanced primary care and occupational health solutions. They operate onsite and nearsite health centers, network health centers, and virtual primary care and behavioral health services, and offer population health management, medication management, and lifestyle coaching to improve outcomes and lower employer healthcare costs. Marathon Health partners with employers, unions, and health plans to tailor care models that increase engagement, reduce ER and inpatient utilization, and deliver measurable ROI.

📋 Description

• Develop and maintain a strong and lasting client and broker/consultant partnership with assigned small to medium size clients. • Engage in the strategic and proactive planning within the client’s overall line of business and identify and execute opportunities to engage the employee and member population to drive clinical and savings outcomes. • Participate in new health center implementations planning and launch alongside the Sales team, local operations leadership and Implementation Team. • Lead competitive renewal re-bids for assigned clients. • Manage contractual requirements including renewal terms and successfully renew clients at targeted escalation. • Support clients with tiered engagement models or aggregator relationships. • Use creative feedback tools to develop an understanding of customer’s needs while working with internal partners to improve products and services. • Coordinate with the marketing team to develop and implement client specific engagement plan. • Partner with Directors of Operations and local health center leadership on ways to drive employee and member engagement, achieve clinical and savings metrics as well as performance guarantees. • Proactively monitor and manage Performance Guarantees to manage payout. • Execute all necessary contractual requirements in a timely manner.

🎯 Requirements

• Bachelor’s degree in Business or Healthcare Administration and 2–5 years in healthcare, health insurance, brokerage/consulting, or direct HR/benefits. • Experienced in developing and delivering presentations • Possesses a high energy personal style and aptitude for process-oriented thinking • Possesses strong oral and written communication skills • Ability to build, foster, and maintain positive professional relationships • Ability to influence others and work cross-functionally; possess ability to manage ambiguity and the organizational acumen to establish effective internal networks • Willingness to develop an in-depth understanding of the market, business sector and related services and think creatively to find solutions that are efficient and sustainable • Understands and advocates for process improvement and adherence • Ability to perform services for the client with tenacious follow-up • Strong project management, account portfolio planning and prioritization • Proficiency in use of Microsoft Office, Tableau and CRM products (Salesforce experience preferred) • Willingness to travel up to 50%

🏖️ Benefits

• Comprehensive Health & Wellness Benefits: Choice of 2 medical plans, 2 dental plans, and vision coverage, unlimited free mental health benefits and EAP resources, Rewards for challenges and healthy lifestyle activities • Family Friendly & Reproductive Health Benefits: Family-building and hormonal health benefits and paid parental leave • Time-Based Benefits: Generous PTO or FTO, Paid Holidays + A Day for What Matters • Financial Support: Company paid Basic Life and Disability insurance, Supplemental Life, Spending Accounts, 401(k) with employer match and graded vesting • Continuing Medical Education (CME) for maintaining and strengthening the knowledge, skills, and expertise of our health center teammates, as applicable