AI Customer Success

Job not on LinkedIn

🕒 April 21

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 40%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Future U Podcast

WebsiteLinkedInAll Job Openings

1 - 10 employees

📚 Education

📱 Media

Education • Media

Future U Podcast is a podcast hosted by Jeff Selingo and Michael Horn, focusing on the future of higher education. The podcast explores what’s next for higher education through insightful discussions with thought leaders and newsmakers in the field. Future U covers a wide range of topics critical to colleges and universities, such as technology integration, university innovation and leadership, student readiness, and dealing with enrollment challenges. Jeff Selingo is a New York Times bestselling author and higher education strategist, while Michael Horn is an expert on disruptive innovation and education transformation. New episodes are released every other Tuesday, providing commentary on pertinent issues facing higher education today.

📋 Description

• Drive Partner Value & ROI: Ensure partners are seeing measurable impact from our platform. Build compelling ROI narratives, identify when value isn't being realized, and proactively address gaps. • Uncover New Use Cases: Conduct deep discovery into institutional processes, identify opportunities for AI across departments, and work with Forward Deployed Engineers to scope and deliver new solutions. • Build Trusted Advisor Relationships: Engage with C-level and departmental leaders across universities, becoming their go-to thought partner on AI strategy and digital transformation. • Drive Multi-Stakeholder Alignment: Navigate complex institutional environments, building consensus among diverse stakeholders and inspiring urgency for expanded adoption. • Collaborate Cross-Functionally: Partner with product, engineering, and operations teams to ensure successful delivery and surface partner feedback that shapes our roadmap. • Ensure Product Adoption & Health: Monitor usage patterns, troubleshoot issues quickly, and identify at-risk partners before problems escalate. • Provide Market Insight: Share customer feedback and industry trends with leadership and product teams to shape future strategy and innovation.

🎯 Requirements

• 6–10+ years of experience in management consulting, customer success, or strategic account management, with a track record of driving measurable outcomes for enterprise customers. • Deep consultative skills: proven ability to uncover institutional pain points and architect solutions that deliver real value. • Strong executive presence and communication skills, capable of engaging university leadership with credibility and influence. • Entrepreneurial and high agency mindset with the ability to thrive in fast-moving, high-growth environments. • Collaborative operator who partners seamlessly across teams and builds trust with internal and external stakeholders.

🏖️ Benefits

• Professional development opportunities