Customer Success Associate

Job not on LinkedIn

🕒 April 15

🌐 United States, Argentina, +1 more countries – Remote

🇺🇸 United States – Remote 🇦🇷 Argentina – Remote 🇨🇦 Canada – Remote

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Homecare Pro

WebsiteLinkedInAll Job Openings

2 - 10 employees

🏥 Healthcare

👥 HR Tech

☁️ SaaS

Healthcare • HR Tech • SaaS

Homecare Pro is a SaaS platform that automates HR, caregiver onboarding, and compliance specifically for home care agencies. It provides end-to-end automation (document collection, reminders, renewals), integrations with scheduling, EMR, payroll and recruiting systems, managed services to support caregiver onboarding and compliance, secure data handling, dashboards and reporting, and automated communications. Customers include 600+ agency locations; metrics in their materials include thousands of caregivers onboarded monthly and millions of HR documents collected and tasks automated. The product is positioned as an all-in-one HR automation solution for home health and home care operators to speed hiring, maintain audit-ready compliance, and sync data across existing systems.

📋 Description

• Serve as a day-to-day point of contact for customers, delivering thoughtful, timely, and high-quality support across email, calls, and other communication channels. • Support new customers through onboarding, account setup, training, and follow-through. • Build trusted relationships with agency users by understanding their goals and answering questions clearly. • Own customer questions and problems from start to finish, ensuring customers feel supported throughout the process. • Identify themes in customer questions, challenges, and feedback, and share insights that help improve the product. • Monitor customer engagement and account health, proactively following up when customers may be stuck. • Partner cross-functionally with operations, product, and leadership to ensure the voice of the customer is reflected. • Contribute to continuous improvement by finding ways to enhance the customer experience and team effectiveness.

🎯 Requirements

• Bachelor’s degree or equivalent practical experience • 0–2 years of professional experience • Excellent written and verbal communication skills • Strong interpersonal skills and a genuine desire to help customers succeed • Empathy, patience, and a service-oriented mindset • Highly organized and detail-oriented, with the ability to manage multiple workstreams • Ability to adapt as processes evolve and the company grows while maintaining a high standard of quality and responsiveness • Bonus: prior internship, part-time, or full-time experience in a customer-facing role • Bonus: experience creating documentation or training materials

🏖️ Benefits

• Competitive salaries paired with above-market equity • Transparent growth opportunities