VP, Revenue Operations

🕒 January 31

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Garner Health

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51 - 200 employees

We believe in transparency, data-driven decision-making, and seamless customer experiences. That’s why we’re building solutions to help employees discover high-quality doctors. Our team includes healthcare operators, clinicians, engineers, and benefits experts, allowing us to develop solutions with a multidisciplinary approach.

📋 Description

• Design and own the operational infrastructure that supports a complex, broker-led selling motion (e.g., Aon, Mercer, WTW) alongside direct and alliance channels • Lead the forecasting and capacity modeling for the entire commercial engine • Own and evolve the day-to-day workflows for the Revenue organization to ensure a high-bar, consistent execution across the full customer lifecycle • Establish the "source of truth" by defining and governing the core metrics that measure departmental health, from top-of-funnel engagement to NRR • Lead the strategy for continuous professional development, ensuring the team is supported by a rigorous training and certification ecosystem that maintains our high-bar SME standards • Maintain a centralized, up-to-date knowledge base to ensure the Revenue team has the most current strategic and product information at their fingertips • Act as a technical thought-leader to evolve our tech stack (Salesforce, Outreach, ZoomInfo, etc.) into a sophisticated platform that tracks complex channel attribution and renewal lifecycles • Proactively identify and deploy new technologies or systemic improvements that keep Garner’s operational infrastructure ahead of our scale.

🎯 Requirements

• Bachelor’s Degree • 10+ years of experience in Revenue or Commercial Operations in a SaaS or technology business • Proven experience leading Revenue Operations within a high-growth environment that has reached or exceeded $500M in ARR • Mastery of complex, non-direct sales motions (e.g., channel-led, consultant-driven, or partner-heavy environments) • Deep expertise across the full customer lifecycle, with a track record of driving operational efficiency in both high-velocity new-logo acquisition and retention motions • Ability to drive adoption of new systems and processes across a diverse, high-performing revenue team • Track record of building and maintaining world-class teams; you are a skilled recruiter, mentor, and coach who prioritizes talent development • A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback.

🏖️ Benefits

• flexible PTO • Medical/Dental/Vision plan options • 401(k) with company match • flexible spending accounts • Teladoc Health and more