Implementation Consultant

🕒 August 6

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gatekeeper

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

SaaS • Enterprise • Artificial Intelligence

Gatekeeper is a SaaS platform that automates contract lifecycle management, vendor lifecycle management, third‑party risk and compliance monitoring, and spend management for procurement, finance and legal teams. It unifies vendor, contract and spend data, provides AI-powered agents for contract and third-party automation, integrates with ERPs and over 1,700 applications, and delivers continuous monitoring and audit readiness to reduce onboarding time, accelerate contracting, and surface savings.

📋 Description

• Partner with the Senior Solutions Engineer and Account Director to manage a portfolio of established customers as their key technical point of contact • Own the full customer journey from implementation to long-term success and ensure phased implementation metrics are met and adopted • Manage configuration requests, workflow configuration updates, user permissions, and data updates • Translate customer business processes into efficient Gatekeeper workflows • Provide first-line technical support, troubleshoot issues, and collaborate with the wider Gatekeeper team on resolutions • Build relationships with customers to understand business processes, strategic goals, and usage requirements • Champion customer needs and suggest Gatekeeper functionality enhancements • Monitor customer health and usage, identify optimization opportunities, and raise engagement or usage risks • Track success metrics such as Time to First Value • Document customer configurations and key interactions • Identify expansion opportunities and pass leads to the relevant Account Director • Support renewals by preparing data for strategic business reviews, demonstrating platform value, and highlighting engagement • Stay current with product releases, best practices, and AI advancements

🎯 Requirements

• 3+ years of experience in a customer-facing technical role supporting SaaS implementations • Passion for helping customers succeed and interest in SaaS customer success models • Experience achieving implementation milestones, driving Time to First Value, and delivering success criteria • Analytical mindset and ability to learn new software • Experience with configuration management, data mapping, and data migration • Genuine interest in AI advancements and commitment to learning how to leverage AI tools • Problem-solving ability and exceptional attention to detail • Organization and experience supporting technical projects, tracking time, reporting progress, and identifying risks • Clear and professional verbal, video, and written communication skills • Comfort with customer-facing interactions and documenting business processes • Interest in building a career in customer value and learning from a senior team member • Ability to thrive in a fast-paced, collaborative environment • Experience with Vendor Management or Contract Lifecycle Management platforms (nice to have)

🏖️ Benefits

• 100% remote working: no offices and no commute • Generous paid vacation allowance • Private Medical & Dental cover • GRSP Matching • Employee Assistance Program • Learning & Development opportunities for lifelong learners • Technology: we provide everything you need to do your best work • Gatekeeper for Good: Match funding to support non-profit organisations in your local community • Gatekeeper retreats • National and international travel opportunities associated with the role