Documentation and Analytic Specialist

Job not on LinkedIn

🔥 3 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grand Canyon Education, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

📚 Education

🤝 B2B

🏥 Healthcare

💰 Private Equity Round on 2004-12

Education • B2B • Healthcare

Grand Canyon Education, Inc. is a shared services partner dedicated to serving colleges and universities. With a focus on educational transformation, GCE supports partner institutions' students through a variety of operational functions aimed at achieving organizational growth and student success. The company provides innovative educational solutions for undergraduate, master, and doctoral programs, encompassing strategic enrollment management, academic counseling, financial services, and curriculum development, thereby enhancing the complete student life cycle. GCE also partners with Orbis Education to develop high-quality, career-ready graduates in healthcare education, ensuring students are well-prepared for the workforce.

📋 Description

• Maintain and improve the department’s internal and external training and support resources • Communicate with various departments regarding different sites, resources, and processes to ensure proper documentation • Create tutorials, videos, and extensive resources for internal Technical Support Technicians and external students • Utilize Airtable to track and resolve requests and bug reports from internal and external users • Test upgrades to ensure no unintended disruption of functionality • Develop recommendations for application enhancements using comprehensive reporting and trend analysis to identify user issues • Build and maintain ownership of a knowledge base for commonly encountered issues within support applications • Pull relevant data and analytics • Supervise and mentor a small team of student workers • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree preferred in business, computer science, instructional design, or any other related information technology field • Minimum of one year experience in developing and delivering technical training either to end users or technical support employees • An equivalent combination of education and relevant work experience and education may be substituted upon supervisor’s approval • Proficient with understanding of technology applications and business operational processes • Must successfully pass a background check • Experience with MS Office Suite, Zendesk Products, Canvas Products, and Airtable • Ability to supervise and mentor a small team of student workers