Documentation and Analytic Specialist

🕒 September 9

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 28%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grand Canyon Education, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

📚 Education

🤝 B2B

🏥 Healthcare

💰 Private Equity Round on 2004-12

Education • B2B • Healthcare

Grand Canyon Education, Inc. is a shared services partner dedicated to serving colleges and universities. With a focus on educational transformation, GCE supports partner institutions' students through a variety of operational functions aimed at achieving organizational growth and student success. The company provides innovative educational solutions for undergraduate, master, and doctoral programs, encompassing strategic enrollment management, academic counseling, financial services, and curriculum development, thereby enhancing the complete student life cycle. GCE also partners with Orbis Education to develop high-quality, career-ready graduates in healthcare education, ensuring students are well-prepared for the workforce.

📋 Description

• Maintain and improve internal and external training and support resources • Communicate with departments regarding sites, resources, and processes to ensure proper documentation • Create tutorials, videos, and extensive resources for Technical Support Technicians and students • Use Airtable to track and resolve requests and bug reports • Test upgrades to ensure no unintended disruption of functionality • Develop application-enhancement recommendations using reporting and trend analysis • Build and maintain a knowledge base for commonly encountered support-application issues • Pull relevant data and analytics • Supervise and mentor a small team of student workers • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree preferred in business, computer science, instructional design, or another related information technology field • Minimum of one year of experience developing and delivering technical training to end users or technical support employees • Proficiency in understanding technology applications and business operational processes • Must successfully pass a background check • An equivalent combination of education and relevant work experience may be substituted upon supervisor’s approval • Experience with MS Office Suite, Zendesk Products, Canvas Products, and Airtable

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