Call Center Speech Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $50.2k - $66.7k / year

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

🔒 Cybersecurity

🤖 Artificial Intelligence

Defense • Cybersecurity • Artificial Intelligence

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Analyzing customer interactions using Verint’s Speech Analytics technology • Identifying behavioral trends, operational inefficiencies, compliance risks, and improvement opportunities • Maintaining categories, keyword libraries, and search queries • Validating findings, identifying root causes, and quantifying business impacts • Creating analytical narratives, incident summaries, and business cases • Utilizing advanced analytical techniques and reporting methodologies • Monitoring call activity near real-time for trends and issues • Presenting findings, observations, and recommendations to leadership

🎯 Requirements

• Bachelor’s degree in business, Technology, Data Science, or equivalent • Minimum 1-year experience in business analytics, speech analytics, or data reporting • Minimum 1-year experience in the healthcare industry, with familiarity with Medicare-related data • Prior experience working in a call center or customer service environment • Proficiency in Microsoft Office suite or Google Workspace

🏖️ Benefits

• Comprehensive benefits and wellness packages • 401K with company match • Competitive pay • Paid time off • Award-winning culture of innovation • Military-friendly workplace • Full flex work weeks where possible • Vacation, sick and personal time • Paid parental, military, bereavement, and jury duty leave • 15 days of paid leave per calendar year • 10 paid holidays per year • Paid Family Leave program with up to 160 hours of paid leave