Carters Inc.
10,000+ employees
Founded 1865
🛍️ eCommerce
👥 B2C
🛒 Retail
eCommerce • B2C • Retail
Carters Inc. is a company that specializes in designing and selling a range of high-quality baby products, including teething rings, pacifier clips, pacifier cases, and rattles. With a focus on elegance, originality, and quality, the brand aims to provide stylish and practical solutions for parents seeking thoughtful gifts for newborns and infants. Carters Inc. combines contemporary designs with functional baby essentials to cater to the needs of both babies and their parents.
Temporary Call Center Universal Agent
Job not on LinkedIn
🔥 0 minutes ago
🇺🇸 United States – Remote
💵 $15 / hour
⏰ Full Time
🟢 Junior
📞 Call Center Representative
🚫👨🎓 No degree required
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Carters Inc.
10,000+ employees
Founded 1865
🛍️ eCommerce
👥 B2C
🛒 Retail
eCommerce • B2C • Retail
Carters Inc. is a company that specializes in designing and selling a range of high-quality baby products, including teething rings, pacifier clips, pacifier cases, and rattles. With a focus on elegance, originality, and quality, the brand aims to provide stylish and practical solutions for parents seeking thoughtful gifts for newborns and infants. Carters Inc. combines contemporary designs with functional baby essentials to cater to the needs of both babies and their parents.
📋 Description
• The Temporary Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email, and/or Chat. • Assist in identifying and resolving customers' issues while demonstrating strong customer service and sales skills. • Alert management of issues or concerns that require escalation for complete resolution. • Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent. • Use technology tools as directed and participate in training sessions.
🎯 Requirements
• 6+ months of customer service experience • Ability to communicate effectively in both written and verbal communication • Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision • Call center, Retail, and/or E-commerce experience is a plus • Technical aptitude is a plus, but not required
🏖️ Benefits
• 30% employee discount • Equipment including laptop, mouse, headset, and extra monitor are provided!
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